The Mpillow is designed by an engineer in the precision cutting tools industry. The founder of Mpillow could not get the right shape and height of the pillow in the market and after years of research and design, the Mpillow was born.
Learn more about our story
We customise the Mpillow based on your: 1. Shoulder length 2. Neck depth 3. Head depth 4. Neck length
These measurements will be use to identify the following:
1. Mpillow Size 2. Mpillow configuration type 3. Profile Type
Our pillows comes in 5 different sizes for your consideration.
If you are unsure what pillow size to buy, you can book an appointment for a customisation request.
Number of fillings provided will vary based on your body profile and pillow size.
x1 High Quality Reusable Vacuum Bag Apart from the Mpillow, you will also have a vacuum bag to seal and compress the Mpillow in a smaller size in case if there is a need to bring the Mpillow overseas.
x1 Laundry Bag For you to seperate the components of the Mpillow when you are washing it together with yourother laundry items.
The Mpillow is made up of different modular components that consist of a uniquely designed case, two special shaped covers sheets, a waterproof terry cotton protector, soft and firm fillings that consists of microfibre structures for each firmness.
The Mpillow cover sheets helps to create convenience when it comes to washing the Mpillow.
Instead of washing the whole pillow, you can choose to just remove the cover sheet and wash it like how you would normally wash your clothes.
This is due to the design of the Mpillow case, which has the anti-slip layer below the pillow. The Mpillow cover sheets provides an extra layer of hygiene protection and convenience to you.
We understand that the aesthetics of the cover sheet might not go well with your bedroom, you could sleep on Mpillow without it. It's purely just for convenience and people who love to wash the covers everyday single day.
The design of Mpillow is measured to fit to your body structure, hence the "M" Shape that you see in our product. A special case is required to ensure that the ergonomics of the sleep posture would not be obstructed with the shoulders when you sleep on the side.
Adding another layer of a normal pillow case would not allow you to have the full ergonomic experience with the Mpillow as it will not conform to the M shape design of the pillow.
Our Mpillow design with hygiene in mind. The inner protector helps to prevent all kinds of dirt and bacteria even liquids or saliva from entering the pillow or reaching the fillings.
As it is made from a waterproof layer beneath the fabric, even water molecules could not penetrate into the fabric. With that being said, you will still need to wash the inner protector once every 6 months as there are many layers of protection provided by the pillow cover and pillow case. However all the dirt and germs will all be trapped in the protector, so washing is still recommended. However washing it more frequently or less is still up to your preference.
The protector is waterproof. There are filter holes carefully placed in the back part of the protector to enable air to escape from within the protector.
At this moment, ergonomically speaking, we are recommending users to sleep on the side and on their back.
If you have the habit to sleep on your stomach more, you could try adjusting your sleep to the side at the moment.
Sleeping on the back is possible as well, however you will need to have support for your lower back area.
Care & Maintenance
We would recommend fluffing out the pillow so that all the fillings fall into place evenly. This will maintain the buoyancy of the pillow and maintain a comfortable height for your head posture.
Everyday would be the recommend frequency. The fillings in the Mpillow will revert it's structure as long as there are movement.
Don't worry! There are a few remedies for this, you could fluff your pillow everyday, or you could add in the extra fillings that was provided.
If the pillow gets flat after 6 or more months, try removing the fillings totally to air them. This will "reset" their shape and fluff.
Alternatively, you can remove the filligns from the Mpilow to wash them as well. Be sure to take a look at our wash care guide for more information
You can was every single component of the mpillow including the fillings! Please refer to our wash care guide
You can dry your fillings under sheltered sunlight. Avoid direct sunlight! For more information please refer to our wash care guide Here
If you are unsire how to reassemble you Mpillow, wou can request a video instructional sent to you via our customer support on WhatsApp or you can book a re-adjustment session with us.
This would depend on your personal preference. Usually, you can wash the covers every few days or once every 2 weeks. Do check out our guide here.
Yes! 10 years because we are confident that the fillings would not go completely flat, or loose its fillings. If the filling is compressed over a long period of time, please refer to Mpillow Care page about fluffing the fillings. In an event that you find that you have used up your extra given fillings, you could just buy extras from our accessories shop.
There is a one week manufacturer defect warranty starting from the recieving date.
Returns & Refund
Yes, you can! We are committed to help you get the rest you need. Do drop us an email if you find this an issue with 2 weeks. We will do an exchange for you. If it is a bigger pillow size, you will have to top up the difference. If it's smaller, we could offset the difference by giving accessories around the price difference.
Our refund policy would be within 1 month after the date of purchase, 90% of the purchase price regardless of how many things bought in the order. Refund time extension will be at a case to case basis if you do require a longer time to get used to the pillow.
Not at the moment. However we really committed that you can have a good rest and a good pillow to support your rest that we will be willing to understand your reasons for return and also to go all out to help you with your request and issues.
Give us a call regarding your reasons of return. We will do our best to how help with that request.
There wont be any collection by us for refunds, or exchange. You will have to drop by for us to assist you with your issues personally.
Yes, please do. If there is no box, you could pack it up in the dry bag with the pillow vacuum properly. It would help in our exchange process.
Not at the moment, you will need to have the product arrive to you. After which you will be able to do your refund.
Usually it takes 5 - 7 working days to do fufillment and shipping it to your doorstep.
As our focus is currently set only in Singapore, we only ship it around this region. If you would like to ship to to another country, do send us a request.
After ordering, or customising the Mpillow with us at our store, you will recieve an invoice or a order in your email.
Yes, you can and you would have to give us a update for us to replace the right pillow for you.
Do drop us an email or give us a call. We will start our investigation immediately when this happens.
Every delivery will have a tracking number so it would be very difficult for the product to be lost in transit.