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Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. We would ask you to check your order against the measurement form if you require us to configure it more accurately for you. You will receive a notification with tracking number to track your shipments. Customised & configured Mpillows will take an extra day. You will receive another notification when your order has shipped.
Refund Policy
For Basic Mpillow
We DO NOT accept refund due to hygiene purpose.
For upgrade to our customisable Premium Mpillow, please schedule an appointment online at our Contact Us page and bring your pillow along in its original vacuum bag and laundry bag to our service centre to be verified.
If you have further questions, please chat with us for more information on Whatsapp at +65 87805311.
For Premium Mpillow
Due to the customisation of the Premium Mpillow, we currently do not accept any refund.
We are committed to ensuring the best possible experience with Mpillow. If you do not have a pleasant experience sleeping on Mpillow. Please reach out to us at sleep@mpillow.com or WhatsApp us at +65 87805311.
Today's Sleep is for Tomorrow's Headstart!
Other Policies
Cancellation only applies before the tracking code is being sent to you. You can cancel immediately upon purchase at any point in time before the tracking code is being sent to you. After which if you have received the tracking code, you would be unable to cancel your order.
In the case of an unsuitable pillow size, exchange policy are applicable only 2 weeks into the order. You are required to head down to our office to exchange in person. Deliveries does not apply to the exchange policy as we would like to be able to go through the measurement process and also configure the optimal posture in our office before we do a 1-1 exchange as no additional cost. In a case where you purchase a pillow size bigger than your measurements, there would be no refund of the pillow size difference. However we can include extra cases or covers based on the amount difference. If the pillow size is smaller than the measured size, you are required to top up the difference of the product price. E.g( Upgrading from a (S) Mpillow to a (M) Mpillow linen would require additional payment.
For any other info, please contact us at sleep@mpillow.com
Premium Mpillow
There will be ONE free adjustment within 60 days of purchase. After which there will be a charge of $20 per adjustment. Proof of purchase must be presented. Within the 10 years’ warranty for Premium Mpillow, there will be an adjustment fee of $20 including the change of fillings.