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Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. We would ask you to check your order against the measurement form if you require us to configure it more accurately for you. You will receive a notification with tracking number to track your shipments. Customised & configured Mpillows will take an extra day. You will receive another notification when your order has shipped.
Refund Policy
For Basic Mpillow 30 Nights Trial Policy
Our Basic Mpillow helps to relieve neck and shoulder tension. It is not recommended for individuals with cervical neck issues.
Mpillow provides a 30-night trial period for our Basic Mpillows. This means that you can try out your new pillow for a full 30 nights in the comfort of your own home. The trial period starts on the day of your purchase.
For a full refund or to upgrade to our customisable Premium Mpillow, please schedule an appointment online at our Contact Us page and bring your pillow along in its original vacuum bag and laundry bag to our service centre to be verified.
If the pillow is damaged or stained, we may not be able to grant a refund or exchange. When we receive the returned pillow in reasonably good condition, we will issue a full refund.
We do not resell or send out returned or used pillows to customers. Instead, we will donate them to local charities. Therefore, they must be in good condition.
A valid proof of purchase, such as your order confirmation email, is required for all refund and upgrade.
If you have further questions, please chat with us for more information on Whatsapp at +65 87805311.
For Premium Mpillow
Due to the customisation of the Premium Mpillow, we currently do not accept any refund.
We are committed to ensuring the best possible experience with Mpillow. If you do not have a pleasant experience sleeping on Mpillow. Please reach out to us at sleep@mpillow.com or WhatsApp us at +65 87805311.
Today's Sleep is for Tomorrow's Headstart!
Other Policies
Cancellation only applies before the tracking code is being sent to you. You can cancel immediately upon purchase at any point in time before the tracking code is being sent to you. After which if you have received the tracking code, you would be unable to cancel your order.
Upon receiving the item, if you find any defects from the product purchased please reach out to us with an image of the defect and send it tosleep@mpillow.com. We only accept returns 2 weeks before the purchase date. Wear and tear of products is not considered a defect. Please check our pillow care guide at our website for more information regarding care & maintenance of the Mpillow. Email us at sleep@mpillow.com to begin your return process
In the case of an unsuitable pillow size, exchange policy are applicable only 2 weeks into the order. You are required to head down to our office to exchange in person. Deliveries does not apply to the exchange policy as we would like to be able to go through the measurement process and also configure the optimal posture in our office before we do a 1-1 exchange as no additional cost. In a case where you purchase a pillow size bigger than your measurements, there would be no refund of the pillow size difference. However we can include extra cases or covers based on the amount difference. If the pillow size is smaller than the measured size, you are required to top up the difference of the product price. E.g( Upgrading from a (S) Mpillow to a (M) Mpillow linen would require additional payment.
For any other info, please contact us at sleep@mpillow.com
Premium Mpillow
There will be a free adjustment within 3 months of purchase. Proof of purchase must be presented. Within the 10 years’ warranty for Premium Mpillow, there will be an adjustment fee of $20 including the change of fillings.