The Mpillow is designed by an engineer in the precision cutting tools industry. The founder of Mpillow could not get the right shape and height of the pillow in the market and after years of research and design, the Mpillow was born.
The Mpillow is made up of different modular components that consist of a uniquely designed case, two special shaped covers, a waterproof terry cotton protector, and fillings that consists of 3D hollow fibre and 6D fibre ball.
We customise the Mpillow based on your shoulder length and neck height based on a preset measurements.
Our pillows comes in 5 different sizes for your consideration.
If none of the measurements meet your size, you could drop us an email for customisation request.
Our Mpillow design to cater to hygiene. The inner protector helps to prevent all kinds of dirt and bacteria even liquids or saliva from entering the pillow or reaching the fillings.
As it is made from a waterproof layer beneath the fabric, even water molecules could not penetrate into the fabric. With that being said, you will still need to wash the inner protector once every 6 months as there are many layers of protection provided by the pillow cover and pillow case. However all the dirt and germs will all be trapped in the protector, so washing is still recommended. However washing it more frequently or less is still up to your preference.
The protector is waterproof. There are filter holes carefully placed in the back part of the protector to enable air to escape from within the protector.
Care & Maintenance
At this moment, ergonomically speaking, we are recommending users to sleep on the side and on their back.
If you have the habit to sleep on your stomach more, you could try adjusting your sleep to the side at the moment.
Sleeping on the back is possible as well, however you will need to have support for your lower back area.
We would recommend fluffing out the pillow so that all the fillings fall into place evenly. This will maintain the buoyancy of the pillow and maintain a comfortable height for your head posture.
Don't worry! There are a few remedies for this, you could fluff your pillow occasionally, or you could add in the extra fillings that was provided.
If the pillow gets flat after 6 or more months, try removing the fillings totally to air them. This will "reset" their shape and fluff.
You can was every single component of the mpillow but avoid washing the fillings. Washing that would void the 10 years fillings warranty.
We would not recommend washing the fillings as they may get damaged and might be infested with mould if not dried properly. Washing the fillings will void the 10 years fillings warranty.
We would not recommend leaving your fillings in the sun as the heat may cause the fillings to lose their shape and firmness.
We believe that you will know yourself best. You know your own physique and personal preference, and no one can gauge that better than you yourself.
You would also know how to remove and put back the Mpillow together with ease after washing.
This is due to the design of the Mpillow case, which has the anti-slip layer below the pillow. The Mpillow cover provides an extra layer of hygiene protection and convenience to you.
We understand that the aesthetics of the cover might not go well with your bedroom, you could sleep on Mpillow without the cover. It's purely just for convenience and people who love to wash the covers everyday single day.
This would depend on your personal preference. Usually, you can wash the covers every few days or once every 2 weeks. Do check out our guide here.
Yes! 10 years because we are confident that the fillings would not go completely flat, or loose its fillings. If the filling is compressed over a long period of time, please refer to "Care & Maintenance" page about fluffing the fillings. In an event that you find that you have used up your extra given fillings, you could just buy extras from our accessories shop.
There is a one week manufacturer defect warranty starting from the recieving date.
Returns & Refund
Yes, you can! We are committed to help you get the rest you need. Do drop us an email if you find this an issue with 2 weeks. We will do an exchange for you. If it is a bigger pillow size, you will have to top up the difference. If it's smaller, we could offset the difference by giving accessories around the price difference.
Our refund policy would be within 1 month after the date of purchase. Refund time extension will be at a case to case basis if you do require a longer time to get used to the pillow.
Yes, you can. However we really committed that you can have a good rest and a good pillow to support your rest that we will be willing to understand your reasons for return and also to go all out to help you with your request and issues.
You can drop by our HQ office to return or have a refund, please drop us an email, or give us a call regarding your reasons of refund. We will do our best to how help with that request.
There wont be any collection by us for refunds, or exchange. You will have to drop by for us to assist you with your issues personally.
Yes, please do. If there is no box, you could pack it up in the dry bag with the pillow vacuum properly. It would help in our exchange process.
Not at the moment, you will need to have the product arrive to you. After which you will be able to do your refund.
Usually it takes 3-5 working days to do fufillment and shipping it to your doorstep;
As our focus is currently set only in Singapore, we only ship it around this region. If you would like to ship to to another country, do drop us an email.
You will be provided with a tracking number. To track the shipment you can visit here to do so.
Yes, you can and you would have to give us a update for us to replace the right pillow for you.
Do drop us an email or give us a call. We will start our investigation immediately when this happens.
Every delivery will have a tracking number so it would be very difficult for the product to be lost in transit.
Partnership & Collaboration
We are looking to work with people or companies with the same direction and beliefs. Drop us an email to email@example.com